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Technical Support Specialist

2 months ago

Houston, Texas, United States INSPYR Solutions Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at INSPYR Solutions. As a Technical Support Specialist, you will be the first point of contact for all computer hardware, software, and telecommunications problems and requests.

Key Responsibilities
  • Provide customer service and technical support experience, including migration support, MS Office, and desktop configuration.
  • Determine the best solutions based on the issue and details provided by the customer.
  • Troubleshoot printer connection issues, provide support and resolve problems related to installed computer software.
  • Maintain support materials, edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.
  • Active Directory/O365 Administration, including account creation, shared mailbox creation, security group creation, and file share access.
  • Password Resets for various websites/applications, document and log incidents using Service Now tracking tool.
  • First-level support company email on mobile devices, provide support for VPN software connection issues, and vendor VPN account creation.
Requirements
  • Ability to work independently and in a team environment.
  • Ability to work under time pressures while maintaining a customer service attitude.
  • Experience in troubleshooting hardware, software, and network connectivity issues.
  • Understanding of technical support practices, including ticket documentation, service level agreements, statistics, and escalation processes.
  • Self-motivated with attention to detail, ability to organize workload, set priorities, and work within deadlines.
  • Effective communication and interpersonal skills, maintains confidentiality of information.
Preferred Qualifications
  • Ability to work independently and in a team environment.
  • Ability to work under time pressures while maintaining a customer service attitude.
  • Experience in troubleshooting hardware, software, and network connectivity issues.
  • Understanding of technical support practices, including ticket documentation, service level agreements, statistics, and escalation processes.
  • Process and understanding terminations.
  • Self-motivated with attention to detail, ability to organize workload, set priorities, and work within deadlines.
  • Effective communication and interpersonal skills, maintains confidentiality of information.
About INSPYR Solutions

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We are a national expert in delivering flexible technology and talent solutions, strategically aligning industry and technical expertise with our clients' business objectives and cultural needs.