Technical Support Specialist
13 hours ago
HungerRush is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for our HungerRush Point of Sale system to ensure the stable operation of customer hardware and software products.
Key Responsibilities:- Provide first-class technical support over the phone
- Identify, analyze, and correct technical and software issues
- Work customer cases efficiently with the goal of optimizing and improving customer satisfaction
- Ensure customers' issues are dealt with in a timely fashion
- Ensure that customer satisfaction is maintained
- Maintain an available status to provide quick response times for customers' calls
- Work closely with other departments to provide prompt resolutions to customer issues
- Promote continuous improvement
- Minimum 1-3 years of experience in computer technology
- Technical certifications (e.g. Net+, CompTIA A+ or an AAS degree or equivalent)
- Minimum 1 year of technical help desk or call center environment experience preferred
- Previous experience working in the hospitality industry preferred
- Familiarity with POS equipment preferred
- Bilingual Speaker (preferable)
- $17.00 per hour (This is a hybrid position)
- Additional Information: This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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