Front Counter Expert

6 days ago


Birmingham, Michigan, United States Martinizing Cleaners Full time
Welcome to Martinizing Dry Cleaning

We're proud to serve our community with professional local dry cleaners offering dry cleaning, shirt laundry, alterations, wash & fold, bulk laundry, leather cleaning, wedding gown cleaning, and preservation services.

">About This Role

We're looking for a talented Customer Service Representative to join our front counter team. As a key member of our staff, you'll be responsible for providing exceptional customer service, processing orders, and maintaining store appearance.

">Main Responsibilities:
  1. Provide world-class customer service, answering questions and resolving issues promptly
  2. Effectively communicate Martinizing services and processes to customers
  3. Accurately check in and process customer orders
  4. Work efficiently to solve customer problems and maintain store cleanliness
  5. Process customer payments, apply discounts, and maintain accurate records
  6. Perform opening and closing duties, including store preparation and inventory management
Key Requirements:
  • Previous customer-facing experience is preferred
  • Dry cleaning knowledge is advantageous
  • Able to work flexible hours, including evenings and weekends
  • Comfortable working while standing for extended periods
  • Strong analytical and problem-solving skills
  • Familiarity with textiles and garment care is beneficial
Compensation Package: Estimated $45,000 - $60,000 per year

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