Science Center Front-Line Customer Service Associate

7 days ago


Birmingham, Alabama, United States McWane Science Center Full time
About the Role

The McWane Science Center is seeking a part-time Visitor Experience Associate to support the daily operations of the visitor services counter and gift shop by providing exceptional customer service.

This role requires flexibility with working hours and days throughout the week, including holidays. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet and assist guests with sales and information while maintaining a positive attitude
  • Provide friendly, professional service for any customer service need and resolve or assist in the resolution of any issues
  • Communicate clearly to guests all vital information regarding pricing, programs, exhibits, events, and IMAX films
  • Suggest and sell memberships, IMAX films, and other programs
  • Complete guest transactions accurately and in a timely manner while maintaining a balanced cash drawer
Requirements
  • High school diploma or equivalent required
  • At least 1 year of cash-handling experience and 1 year of customer service experience
  • Pleasant, outgoing personality and excellent communication skills
  • Ability to sit/stand for extended periods, perform work using a computer, and climb a stepladder
  • Visual and hearing acuity and ability to lift up to 50 lbs
Benefits
  • FREE membership and IMAX Theater screenings
  • Discounts in the gift shop, IMAX theater, and food service
  • On-site parking and option to participate in the 403(b) retirement savings plan with company match


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