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Community Liaison

1 month ago

Lawrence, Kansas, United States Tailwind Group Inc Full time
Job Overview

Tailwind Group Inc. is a dynamic real estate company that excels in acquisition, development, and management. Our team is uniquely qualified to provide comprehensive expertise, ensuring lasting and sustainable environments. We are committed to fostering a workplace culture that is versatile, innovative, and the best in our market. Our core values of Entrepreneurial, Versatile, Responsive, Innovative, and Integrity guide our actions and decisions.

The Community Liaison is primarily responsible for delivering exceptional customer service and dedication to our current and future residents. A successful Community Liaison will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: The Landing Lawrence is a unique housing community consisting of 192 units and 720 beds, designed with University of Kansas students in mind.

The compensation for this position includes a competitive hourly rate of $12 plus bonus potential as well as a 15% monthly rent discount for current residents of the property.

Key Responsibilities
  • Model and cascade Tailwind Group's five core values.
  • Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
  • Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
  • Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
  • Assist with annual unit turnover and help execute move-in/move-out procedures.
  • Complete administrative and Front Desk tasks and duties.
  • Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
  • Seek feedback from residents and communicate them with the team.
  • Respond to after-hour emergency issues as needed.