Front Desk Associate

4 weeks ago

Irvine, California, United States Sonesta International Hotels Full time
Job Summary

The Guest Services Agent is a key member of our hotel team, responsible for delivering exceptional service to our guests and ensuring a seamless stay experience. As the first point of contact for our guests, you will be the face of our brand and play a critical role in creating a positive and memorable experience for our guests.

Key Responsibilities
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process all cash and credit card transactions accurately and efficiently, maintaining the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control, and release guest safe-deposit boxes.
Requirements
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.

  • Front Desk Associate

    4 weeks ago

    Irvine, California, United States Action Property Management Full time

    Job Title: On-Call Front Desk AssociateAction Property Management is seeking a highly skilled and customer-focused On-Call Front Desk Associate to join our team. As a key member of our community management team, you will be responsible for providing exceptional service to residents and guests at our luxury associations throughout Los Angeles and Orange...

  • Front Desk Associate

    3 weeks ago

    Irvine, California, United States Action Property Management Full time

    Full-Time Front Desk Associate (Rover) Job OpportunityAction Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our luxury association, Marquee Park Place in Irvine.Job SummaryWe are looking for a professional and detail-oriented individual to provide exceptional 5-star customer service and ensure 100% resident...

  • Front Desk Associate

    3 weeks ago

    Irvine, California, United States Action Property Management Full time

    Front Desk Associate (Rover) Job DescriptionAction Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our luxury association, Marquee Park Place in Irvine. As a key member of our team, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.Key...

  • Front Desk Associate

    2 weeks ago

    Irvine, California, United States Action Property Management Full time

    Front Desk AssociateWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marquee Park Place in Irvine. As a key member of our community, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.Key Responsibilities:Represent Action Property Management and the...

  • Front Desk Associate

    2 weeks ago

    Irvine, California, United States Run With Stride Full time

    Job Title: Front Desk/Sales AssociateAt Run With Stride, we're looking for a highly motivated and customer-focused individual to join our team as a Front Desk/Sales Associate. As a key member of our studio team, you will be responsible for providing exceptional customer service, driving sales, and ensuring a seamless experience for our...

  • Front Desk/Sales Associate

    3 weeks ago

    Irvine, California, United States Run With Stride Full time

    Job Title: Front Desk/Sales AssociateSTRIDE is a boutique treadmill studio experience that is revolutionizing the way people approach fitness. As a Front Desk/Sales Associate, you will be the face of our studio, providing exceptional customer service and sales support to our members and guests.Responsibilities:Provide outstanding customer service to members...

  • Front Desk Sales Associate

    5 days ago

    Irvine, California, United States Irvine School of Music Full time

    Job Title: Front Desk Sales AssociateWe are seeking a highly motivated and sales-driven individual to join our front desk team as a Front Desk Sales Associate. As a key member of our team, you will play a crucial role in growing our student base and ensuring smooth operations at the front desk.Key Responsibilities:Soft Sales & Lead Conversion: Utilize sales...

  • Front Desk Associate

    2 weeks ago

    Irvine, California, United States Run With Stride Full time

    Job Title: Front Desk/Sales AssociateSTRIDE is a boutique treadmill studio experience that is revolutionizing the way people approach fitness. As a Front Desk/Sales Associate, you will play a key role in helping us achieve our mission by providing exceptional customer service and sales support.Responsibilities:Execute the full sales process, from lead...

  • Front Desk Sales Associate

    4 days ago

    Irvine, California, United States Irvine School of Music Full time

    Job Title: Front Desk Sales AssociateWe are seeking a highly motivated and sales-driven individual to join our front desk team at Irvine School of Music. As a Front Desk Sales Associate, you will play a key role in growing our student base by converting prospects into registrations, ensuring smooth operations at the front desk, and contributing to social...

  • Front Desk Representative

    2 weeks ago

    Irvine, California, United States FirstService Residential Full time

    Front Desk Associate RoleAt FirstService Residential, we're seeking a skilled Front Desk Associate to join our team. As a key member of our front desk team, you'll be responsible for ensuring a seamless and welcoming experience for our members and guests.Key Responsibilities:Provide exceptional customer service to all members and guestsVerify identification...

  • Front Desk Associate

    5 days ago

    Irvine, California, United States Action Property Management Full time

    Action Property Management: A Premier Choice for HOA ManagementAction Property Management has been a trusted name in the homeowner's association industry for over four decades. With a legacy of excellence, innovation, and care for people, we continue to define ourselves through our unwavering commitment to integrity and professionalism.We are seeking a...

  • Front Desk Supervisor

    4 days ago

    Irvine, California, United States Hilton Garden Inn Irvine Full time

    Front Desk SupervisorHilton Garden Inn Irvine/Orange County Airport is seeking a dedicated and experienced Front Desk Supervisor to lead our front desk team.Key Responsibilities:Supervise and train front desk associates to ensure smooth and efficient operation of the front desk.Handle guest inquiries, complaints, and requests in a professional and timely...

  • Front Desk Manager

    3 weeks ago

    Irvine, California, United States Huntington Hotel Full time

    Job Title: Front Desk ManagerAt Huntington Hotels, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key Responsibilities:Manage front office operations,...

  • Front Desk Associate

    4 days ago

    Irvine, California, United States Run With Stride Full time

    Job Title: Front Desk/Sales AssociateSTRIDE is a boutique treadmill studio experience that is revolutionizing the way people approach fitness. Our mission is to create a supportive and empowering environment where individuals of all ages and fitness levels can enjoy running and use it as a launchpad for their personal fitness journey.Job Summary:We are...

  • Lead Front Desk Associate

    4 days ago

    Irvine, California, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to the next level? Marriott Hotels is seeking a talented Front Desk Agent to join our team.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our...

  • Front Desk Associate

    4 weeks ago

    Irvine, California, United States Garden Homes Full time

    Job SummaryThe Front Desk Attendant is responsible for providing exceptional customer service and ensuring a seamless experience for our residents and guests. This role involves greeting customers, verifying residency, and assisting with various tasks related to the fitness facility.Key ResponsibilitiesProvide excellent customer service and check-in guests...

  • Front Desk Representative

    2 weeks ago

    Irvine, California, United States FirstService Residential Full time

    Job OverviewThe Front Desk Associate will provide exceptional customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates. This role requires a high level of professionalism, attention to detail, and excellent communication skills.ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Associate

    5 days ago

    Irvine, California, United States Garden Homes Full time

    Job SummaryThe Front Desk Attendant is responsible for providing exceptional customer service and ensuring a seamless experience for residents and visitors at our fitness facility. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreets...

  • Front Desk Associate

    5 days ago

    Irvine, California, United States Garden Homes Full time

    Job SummaryThe Front Desk Attendant is responsible for providing exceptional customer service and ensuring a seamless experience for residents and visitors at our fitness facility. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreets...

  • Front Desk Sales Associate

    3 days ago

    Irvine, California, United States Irvine School of Music Full time

    Job Title: Front Desk Sales AssociateAre you passionate about music education and sales? We're looking for a Front Desk Sales Associate to join our team at Irvine School of Music. As a key member of our front desk team, you'll play a crucial role in growing our student base and ensuring smooth operations at the front desk.Key Responsibilities:Convert...