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Sales Support Associate

2 months ago

Batavia, Illinois, United States Addison Group Full time

Position Overview:

The Customer Engagement and Sales Support Specialists at Addison Group play a crucial role in our Marketing and Sales division. They are dedicated to providing exceptional, personalized experiences for our clients by addressing their unique business requirements. Their primary motivation is to assist both new and existing clients while contributing to the growth of sales revenue.

Key Responsibilities:

  • Effectively manage incoming calls and electronic communications as designated
  • Handle customer and sales inquiries, offering comprehensive service and support
  • Assist clients by understanding their needs, responding to product inquiries, suggesting appropriate products and solutions, identifying upsell and cross-sell possibilities, and resolving any issues
  • Generate quotes and shipping estimates, coordinate sample requests, create proofs, and process orders from initiation to completion within the order management system
  • Record customer requests and ensure accurate documentation of any issues
  • Develop expertise in products to guarantee clients receive optimal recommendations
  • Promote new offerings when relevant
  • Effectively manage downtime to address customer inquiries, follow up, and finalize pending orders