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Child Welfare Support Specialist

2 months ago

Mesa, Arizona, United States Arizona Official Website of State of Arizona Full time

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a dedicated agency focused on social and human services, committed to engaging with children and families to ensure their safety, strengthen familial bonds, and achieve lasting stability. With numerous field offices across Arizona and a central office in Downtown Phoenix, DCS employs over 2,800 professionals united by the vision of fostering environments where children can thrive, free from abuse and neglect.

CASE AIDE - RECORDS ASSISTANT

This role involves collaborating with the case management team to provide essential services to families and children involved in various social service programs. A typical day for a DCS Case Aide-Records Assistant may include:

  • Managing and organizing case files, ensuring proper documentation and purging of outdated records.
  • Handling electronic case records within a computer-based Case Management System, including redactions and disclosures of court documents.
  • Supervising visitation meetings between clients (parents and children) to ensure a safe environment.
  • Assisting DCS Case Managers with various clerical tasks, including filing, disclosures, and case notes.
  • Entering detailed case notes into the computer-based Case Management System.
  • Transporting children to appointments as required for state business.
  • Aiding clients with application processes as necessary.
  • Participating in meetings and client hearings as requested.

REQUIRED SKILLS AND KNOWLEDGE

Ideal candidates will possess knowledge of:

  • Computer systems and software (Microsoft Office Suite), mobile devices, digital calendars, and video conferencing tools.

Skills in:

  • Building and maintaining interpersonal relationships.
  • Performing general clerical functions such as data entry and filing.
  • Effective verbal and written communication.
  • Gathering and eliciting information.
  • Demonstrating professional behavior with clients.
  • Time management and multitasking.
  • Observational skills.

ADDITIONAL REQUIREMENTS

Candidates must have:

  • A high school diploma or GED.
  • A valid Arizona issued driver's license.
  • A Level One Fingerprint Clearance card from Arizona.

Successful candidates will undergo a background investigation and a DCS Central Registry check. If driving is a requirement of the position, candidates must maintain an acceptable driving record and complete any necessary driver training.

BENEFITS

The Arizona Department of Child Safety offers a comprehensive benefits package, including:

  • Paid sick leave.
  • Paid vacation with ten holidays per year.
  • Paid parental leave for newborn or newly-placed foster/adopted children.
  • Competitive health and dental insurance plans.
  • Life insurance and long-term disability insurance.

Additional optional benefits include vision coverage, short-term disability insurance, and wellness plans.

RETIREMENT

Positions in this classification participate in the Arizona State Retirement System (ASRS), with enrollment eligibility effective after a specified period of state employment.