Customer Service Coordinator

4 weeks ago


Surprise, Arizona, United States Surprise Ford Full time

Surprise Ford is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and ensuring that every guest receives excellent support upon taking delivery of their vehicle.

About the Job

This is an exciting opportunity for a tech-savvy individual who is passionate about delivering outstanding customer experiences. The ideal candidate will be responsible for managing multiple phone lines, greeting customers, and directing them to where they need to go.

Key Responsibilities:
  • Manage multiple phone lines and provide prompt assistance to customers
  • Greet customers and direct them to where they need to go
  • Ensure that every guest receives excellent customer service upon taking delivery of their vehicle
  • Keep up with all product knowledge and any other updates related to the deliveries of new vehicles
  • Follow up with customers to ensure complete satisfaction and address any customer concerns through telephone and email after their purchase
Requirements:
  • Excellent customer service skills and a strong desire to succeed
  • Able to work evening shifts and weekends
  • Steady work history and commitment to starting a new career
  • Outgoing personality with expertise in developing relationships
  • Excellent appearance, verbal, and written communication skills
  • Strong record of positive customer service results
  • Team-oriented and able to work collaboratively
What We Offer:
  • A competitive salary range of $45,000-$55,000 per year
  • A comprehensive benefits package including health, dental, vision, life, and disability insurance
  • A 401(K) plan with employer matching
  • Ongoing training and development opportunities to help you grow in your career
About Surprise Ford:

We are a dynamic and growing dealership committed to providing exceptional customer experiences. Our team is dedicated to delivering outstanding service and support to our customers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.



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