Customer Service Coordinator

1 week ago


Surprise, Arizona, United States Surprise Ford Full time

Company Overview:

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We are a dynamic and customer-focused team at Surprise Ford, committed to delivering exceptional service experiences to our guests.

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Salary:

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The estimated annual salary for this position is around $45,000-$60,000, depending on experience and qualifications.

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Job Description:

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This role is ideal for a friendly, tech-savvy individual who is passionate about providing top-notch customer service. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring their needs are met and exceeded throughout their vehicle purchasing journey.

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Your key responsibilities will include:

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* Greeting customers and directing them to the relevant areas

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* Managing multiple phone lines and prioritizing customer inquiries

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* Ensuring every guest receives excellent customer service upon delivery, with a focus on educating them about the vehicle's features and benefits

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* Maintaining up-to-date product knowledge and staying informed about new vehicle deliveries

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* Following up with customers to ensure satisfaction and addressing any concerns through phone and email

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* Committing to becoming an expert in our brand's vehicle accessories and technology

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Required Skills and Qualifications:

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To succeed in this role, you will need:

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* Excellent customer service skills and a strong desire to deliver exceptional experiences

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* Ability to work flexible hours, including evenings and weekends

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* Steady work history and a commitment to starting a new career

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* An outgoing personality with expertise in developing relationships and building rapport with customers

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* Excellent verbal and written communication skills

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* Strong record of positive customer service results and a team-oriented approach

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Benefits:

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We offer a comprehensive benefits package, including health, dental, vision, life, and disability insurance, as well as a 401(K) plan.

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Others:

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We are an Equal Opportunity Employer (EOE) and welcome applications from diverse candidates.



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