Customer Service Coordinator
1 week ago
Company Overview:
">We are a dynamic and customer-focused team at Surprise Ford, committed to delivering exceptional service experiences to our guests.
">Salary:
">The estimated annual salary for this position is around $45,000-$60,000, depending on experience and qualifications.
">Job Description:
">This role is ideal for a friendly, tech-savvy individual who is passionate about providing top-notch customer service. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring their needs are met and exceeded throughout their vehicle purchasing journey.
">Your key responsibilities will include:
">* Greeting customers and directing them to the relevant areas
">* Managing multiple phone lines and prioritizing customer inquiries
">* Ensuring every guest receives excellent customer service upon delivery, with a focus on educating them about the vehicle's features and benefits
">* Maintaining up-to-date product knowledge and staying informed about new vehicle deliveries
">* Following up with customers to ensure satisfaction and addressing any concerns through phone and email
">* Committing to becoming an expert in our brand's vehicle accessories and technology
">Required Skills and Qualifications:
">To succeed in this role, you will need:
">* Excellent customer service skills and a strong desire to deliver exceptional experiences
">* Ability to work flexible hours, including evenings and weekends
">* Steady work history and a commitment to starting a new career
">* An outgoing personality with expertise in developing relationships and building rapport with customers
">* Excellent verbal and written communication skills
">* Strong record of positive customer service results and a team-oriented approach
">Benefits:
">We offer a comprehensive benefits package, including health, dental, vision, life, and disability insurance, as well as a 401(K) plan.
">Others:
">We are an Equal Opportunity Employer (EOE) and welcome applications from diverse candidates.
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