Business Analyst III

3 days ago

Duluth, Minnesota, United States Ztek Consulting Full time
Job Summary

The ideal candidate will possess strong technical skills in SQL, Tableau, Excel, and Power BI, as well as excellent communication skills. They will be responsible for identifying and implementing automation opportunities, creating and reporting on operational metrics, and serving as a process improvement leader for large and complex Airport Service initiatives.

Key Responsibilities

* Identify and support implementation of automation opportunities in QA efforts for scalability and growth
* Utilize SQL, SAS, Tableau, Access, Excel to create and report on operational metrics and inform areas to focus on delivery stations and understand service standards for specific job functions
* Serve as a process improvement leader for large and complex Airport Service initiatives
* Have a team first attitude with the success of our team and business partners as their top priority
* Be a highly analytical thinker who looks for problems to solve and then comes up with innovative ideas
* Support and make recommendations towards improvements in service standards development, QA program, airport initiatives and related processes
* Prepare weekly and monthly performance reporting and customer experience insights based on various internal and external data sources

Requirements

* 5 years equivalent work experience
* Technical and Analytical Skills (e.g. SQL, Python, SAS, Tableau, Microsoft Office, etc.)
* Flexible, Proactive, and able to multitask
* Creative, collaborative, and innovative problem solver Strong communication (written and presentation) and interpersonal skills

About Ztek Consulting

Ztek Consulting is a minority and woman-owned business enterprise that provides customized talent management solutions for clients. We are an equal opportunity employer including disability / veteran.

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