Operations Manager

1 month ago

Norcross, Georgia, United States Atl Commercial Services LLC Full time
Job Description

As a key member of our team, the Operations Manager will oversee the daily operations of our restoration services, ensuring timely and efficient delivery of high-quality services to our customers. This role requires a strong leader who can train, supervise, and motivate a team of technicians to provide exceptional customer service and meet company standards for quality and customer satisfaction.

Key Responsibilities:

  • Assist senior management in recruiting and hiring of technicians and contract labor.
  • Train, supervise, discipline, and positively engage with staff and contract labor to promote professional development and growth.
  • Manage day-to-day operations, including job estimating, costing, and documentation; staffing, scheduling, supervising, and inspecting jobs; technician training, inventory, and supplies tracking and purchasing; equipment maintenance; recordkeeping; and employee relations.
  • Oversee and ensure timely, efficient, consistent, and professional delivery of high-quality customer services in accordance with company and industry standards.
  • Meet or exceed established targets for responding to and completing estimates on losses.
  • Maintain strategic relationships with vendors and subcontractors.
  • Continuous focus on business process improvements to further efficient delivery of high-quality, effective services to customers.
  • Develop and foster relationships of trust with customers that build brand recognition, promote public awareness, and a positive company reputation.
  • Provide honest, accurate information and professional advice to customers, including recommended versus necessary work, cost, and pricing, job timing, scheduling, etc.
  • Display fiscal vision, responsibility, and discipline to ensure overall financial health and profitability of the company.
  • Consistently meet or exceed company targets for sales, COGs, job costing, direct labor, net profit, liquidity, cash flow, quality ratings, and customer satisfaction.
  • Plan and execute projects to completion.
  • Write job estimates and obtain written contracts and payment terms for projects.
  • Coordinate estimates from subcontractors.
  • Maintain an efficient and accurate flow of production paperwork from job site to administration.
  • Coordinate resource planning of technicians, laborers, and subcontractors with scheduler.
  • Track equipment used on company jobs.
  • Order materials required for projects and coordinate delivery to the job site.
  • Maintain effective communication with customers and involved third parties, including owners, building engineers, property managers, tenants, etc.
  • Perform property inspections and complete reports.
  • Maintain project files.
  • Attend and assist in conducting company meetings.
  • Perform production work.
  • Perform minor repairs on company equipment and vehicles.

Requirements:

  • High school diploma (or GED) and three (3) to five (5) years of relevant industry experience, including managing construction or restoration projects and supervising crews.
  • Associate (2 years) degree or bachelor's (4 years) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration.
  • Understanding of financial reports, including profit and loss, balance sheet, cash flow, and budgeting; knowledge of how costs (materials, direct labor, etc.) impact profitability.
  • Ability to review completed job costing, assess performance, and identify areas for improvement.
  • Proficient technical skills, experience, and certifications in areas of service company provides. Must possess 3 or more of the following industry certifications (IICRC or equivalent): Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Mold Remediation Specialist (MRS), Trauma & Crime Scene Technician (TCST).
  • Intermediate to advanced proficiency in using computers, software applications, the internet, and industry-specific technology, including CRMs, project management software, Xactimate, 3-D rendering applications, MS Word, Excel, etc.
  • Appropriate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
  • Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.
  • Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses.
  • Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation.
  • Ability to solicit, process, and integrate inputs & ideas from co-workers and executives.
  • Ability to acknowledge and address concerns of customers, co-workers, and executives.
  • Effective conflict resolution skills based on open and honest dialogue and respect.

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