Restaurant Operations Manager
4 weeks ago
The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values.
This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.
The Shift Leader works with other members of the management team in ensuring the compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance, and financial accountability.
Key Responsibilities:
- Assist the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal's tools and processes.
- Execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
- Drive customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
- Ensure that food safety standards are met through direct observation while running their shifts.
- Execute cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps.
Requirements:
- Must be at least 18 years of age.
- ServSafe certification a plus.
- High School Diploma or GED preferred with one (1) or more years of restaurant management experience.
- Systems & Software - proficient level knowledge of Microsoft Office software applications.
- Must be able to work a flexible schedule including days, nights, overnight, & weekends.
- May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates
Knowledge/Skills/Abilities:
- Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
- Initiative-Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
- Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time.
- Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.
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