Associate Director

3 days ago


Tinton Falls, New Jersey, United States The Millennium Group Full time
Job Title: Associate Director - National Accounts

Under the direct supervision of the Executive Vice President, the Associate Director - National Accounts is responsible for managing strategic operations of multiple high-profile accounts throughout The Millennium Group. This role requires a strong leader who can build relationships with business leaders, manage budgets, and ensure excellent client satisfaction.

Key Responsibilities:
  • Manage and provide direct support to assigned site leadership throughout their span of control.
  • Act as a trusted partner, building strong relationships with business leaders through timely, relevant, and tailored communication.
  • Provide timely customer support in a cost-effective manner.
  • Ensure service level agreements are met and/or exceeded, equipment, and performance goals are maintained, and that cost-effective technology is used to maximize production.
  • Develop, monitor, and report on operating costs within functional areas.
  • Alert manager of cost and labor overruns and make recommendations to solve problems.
  • Ensure services are being met and/or exceeded according to Service Level Agreements (SLAs).
  • Ensure the Operations team is following company policy and procedures.
  • Manage budget and controls expenses effectively.
  • Hire, train, develop, and appraise staff effectively.
Requirements:
  • A minimum of 5 years of leadership experience with a proven track record of managing multiple locations.
  • Strong leadership, customer relationship skills, project management, and excellent computer skills.
  • A 4-year college degree is preferred, or equivalent experience in a related field.
  • Proven track record of operations leadership and integrity.
  • Experience in a team environment with positive, productive relationships with coworkers, peers, management, and clients.
  • Exceptional operational expertise, including quality and six sigma process improvement and problem-solving skills.
  • Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
  • Demonstrated ability to balance tactical business needs with strategic directions.
  • Ability to build strong internal and external business and customer relationships.
  • Ability to solve complex and unique problems that have a significant impact on the business.
  • Strong interpersonal and communication skills.
  • Excellent analytic, verbal, and written communication skills.
  • Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint.


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