Vice President of Customer Experience

2 weeks ago


Philadelphia, Pennsylvania, United States Power Home Remodeling Full time

Job Title: Vice President of Customer Support

Job Summary:

We are seeking a highly experienced and innovative leader to join our team as Vice President of Customer Support. As a key member of our leadership team, you will be responsible for building and leading a team of experts in customer support, driving continuous improvement to and evolution of the customer experience strategy, and establishing and delivering customer experience projects across the company.

Key Responsibilities:

  • Build and lead a high-performing customer support team
  • Develop and implement a customer experience strategy that drives business results and enhances customer satisfaction
  • Collaborate with business teams to identify and prioritize customer experience projects
  • Develop and deliver training programs to educate business teams on customer experience best practices
  • Manage and optimize customer support processes and systems to improve efficiency and effectiveness

Requirements:

  • 5+ years of experience in customer experience management or a related field
  • Proven track record of driving business results through customer experience initiatives
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Bachelor's degree in a related field

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Us:

Power Home Remodeling is a leading home remodeling company that is committed to delivering exceptional customer experiences. We are a people-first culture that values innovation, teamwork, and customer satisfaction.



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