Aging and Disability Resource Network Director

22 hours ago


Chicago, Illinois, United States City of Chicago Full time

Unlock Your Career Potential as an Aging and Disability Resource Network Director

$80,628 per year

The City of Chicago seeks a highly skilled Aging and Disability Resource Network Director to lead the management and administration of the Aging and Disability Resource Network.

About the Role

This is a full-time position that reports to the Department of Family and Support Services. The successful candidate will be responsible for ensuring streamlined access to long-term services and support options for older adults and individuals with disabilities.

Duties and Responsibilities
  • Manage and provide strategic direction to the day-to-day operations of the Aging and Disability Resource Network using data-driven decision principles.
  • Lead a team of Assistant Community Living Information & Referral Specialists, Supervisors, and Administrative staff members, including providing proactive performance management of team and individual call center metrics.
  • Develop a robust system for staff performance management, including the identification of performance barriers, implementing interventions, and creating performance plans.
  • Track performance outcomes and call center data analytics, coordination with community-based organizations, strategic planning, tracking service trends, and identifying unmet needs.
  • Effective problem-solving, interpersonal skills, and relationship-building proficiency are required.
  • Collaborate with team members to make a difference in our customers' lives by ensuring they receive the right information at the right time.
  • Update and maintain resource directories and reference materials for the team.
  • Provide excellent customer service.
  • Conduct routine team meetings, coaching sessions, and presentations for a wide range of audiences.
  • Work effectively with staff and external contacts to build and maintain successful teams and relationships.
  • Coordinate and conduct ongoing training.
Requirements and Qualifications

To be considered for this role, you must have:

  • A Master's degree or higher in Gerontology, Psychology, Social Sciences, Public Health, or a directly related field.
  • Two years of experience in the planning, implementation, and administration of social service programs.

Preference will be given to candidates with previous experience leading large teams, managing large-scale social services programs for older adults, documenting status and outputs of projects and processes, and working knowledge of issues and concerns facing older adults and their families.

About Us

The City of Chicago is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and encourage those with a passion for serving older adults and individuals with disabilities to apply.


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