Hospitality Coordinator

2 weeks ago


Davis, California, United States Local Kitchens Full time
About the Position:

As a Guest Experience Specialist at Local Kitchens, you will be instrumental in creating unforgettable moments for our guests. Your main duty will be to ensure that our guests receive outstanding service from the moment they enter. Alongside delivering top-notch hospitality, this role will swiftly address guest inquiries and find alternative solutions to enhance their experience. The Guest Experience Specialist will guide guests through our varied offerings and respond to any menu-related questions with expertise and confidence.

This position is dedicated to providing a dynamic and customer-centric experience. This involves recognizing and catering to individual preferences, enticing guests with our gourmet selections, and embodying our brand values of Connection, Culinary, and Convenience. Responsibilities will span various front-of-house roles, including Greeter/Host, Expo, and Busser. The Guest Experience Specialist is vital in ensuring that every guest feels appreciated, informed, and satisfied with their dining journey.

Key Responsibilities:
  • Welcome and greet guests upon arrival with a friendly and inviting attitude.
  • Maintain an in-depth understanding of our culinary partners, menu selections, including ingredients, preparation techniques, allergens, and dietary needs.
  • Engage with guests regarding our brand story and concept, provide answers to questions, offer recommendations, and resolve any concerns they may have about their dining experience.
  • Collaborate with the team to manage the flow of food from the kitchen to the dining area, ensuring that each dish meets our standards of excellence before serving.
  • Ensure that all necessary accompaniments, such as condiments and utensils, are available when dishes are served.
  • Clear, reset, and sanitize tables as necessary to prepare for new guests.
  • Maintain cleanliness and organization in all areas of the restaurant, including restrooms, tables, chairs, floors, and fixtures.
  • Build and nurture relationships with regular guests while engaging with new ones to foster a welcoming atmosphere.
  • Take the lead in addressing any issues guests may encounter and ensure their satisfaction.
  • Set an example by upholding the highest standards of hospitality and professionalism at all times.
Qualifications:
  • Previous experience in a guest service or hospitality role is preferred.
  • Exceptional communication and interpersonal skills.
  • Ability to present and convey an authentically warm and outgoing personality.
  • Strong attention to detail and the capability to multitask in a fast-paced environment.
  • Passion for food and a willingness to learn about our culinary offerings.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Ability to engage with a diverse range of individuals and audiences.
Compensation and Benefits:
  • Hourly pay plus tips.
  • Healthcare, Dental, Vision (available for full-time employees working 30+ hours per week).
  • Shift meal - enjoy what you cook.
  • Opportunity to join a rapidly growing company.
  • Significant growth potential.
Culture:
  • Guest First - always prioritize the guest's needs.
  • Do Your Job - perform to the highest standards.
  • Respect - for yourself, your teammates, and your customers.
  • Team Wins - prioritize the team's success over individual achievements.
  • Ownership - take pride in all that you do.
  • Relentless work ethic.
  • Timeliness - punctuality in work and food preparation.


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