BLANK AST 2

Under general supervision, provide support for clinicians and students in the Veterinary Teaching Hospital by serving as the first point of contact; provide medical records support; schedule appointments and process medical records data for easy retrieval; collect payments for services; enter patient charges and collect payment from clients. This position floats between the SAC and LAC as needed and may work evenings, weekends, or holidays. RECRUITMENT PERIOD ONE MONTH: Applicants will be screened after two weeks; and then on a weekly basis. The position can be filled prior to the removal date. Apply By Date - August 7, 2024 Qualifications Minimum Qualifications Reception experience to answer phones, take accurate messages and assist clients. Experience with billing, cashiering and client services. Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner. Preferred Qualifications Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs. Experience working in a veterinary or medical environment including knowledge of procedures affecting services, clients, and confidentiality of records/client information. Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals. This includes knowledge base for small animals and large animals. Knowledge of VMTH admissions, records, cashiering policies and procedures affecting services, clients, and confidentiality of records and information. Ability to learn the fundamental VMTH services and standards for admissions, records, billing, disease processes, scientific terms and processes. Key Responsibilities 60% - SCHEDULING/ADMISSIONS 30% - DISCHARGE 10% - TRAINING Department Overview The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis. We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public. Our Client Services team is a critical piece to the hospital to provide an excellent level of customer service for our clients and referring veterinarians. We offer compassionate and empathic support to our clients during their time of need. We have the first interaction with our clients to provide needed information to help their patient needs and to help facilitate the scheduling needs for each client. This position is part of a dedicated team who takes pride in building our client relationship bonds in order for our medical team to provide the best medical care for each patient. Want to be part of the most innovative veterinary team in the country? We are looking for a client services representative to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community. Position Information Salary or Pay Range: $24.66/hr. - $34.93/hr. Salary Frequency: Bi-Weekly UC Job Title: BLANK AST 2 Number of Positions: 1 Appointment Type: Career Percentage of Time: 100% Shift Hours: Tuesday-Friday; Friday, Monday and Tuesday work 11:30a-8:30p (60 min lunch), Saturday and Sunday work 9:30a-6:30p (30 min lunch) Location: Davis, CA Union Representation: Yes - CX Benefits Eligible: Yes Hybrid/Remote/On-Site: On-Site Physical Demands Maneuver/lift equipment and materials weighing up to 25 pounds. Perform duties at counter or desk for extended periods of time and work in confined or small spaces. Work Environment May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7 day week coverage in client services to meet operational needs. Work variable hours and occasional overtime to meet operational needs. Work in other related areas on an as needed basis. Special Requirements Background Check This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks. Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. #J-18808-Ljbffr