Client Services Team Leader
2 weeks ago
Job Overview
In collaboration with the Senior Client Services Manager and Hospital Administrator, and under general oversight, provide daily supervision and guidance to the Client Services Team. This includes managing Small and Large Animal Admissions, Scheduling Medical Records, Cashiering, Collections, and offering administrative support to staff, faculty, residents, and students in a 24/7 clinical environment.
Assist in the creation and revision of publications alongside the VMTH Communications Officer, which includes client guides, promotional materials, and specialty service brochures.
Additionally, responsible for personnel management tasks such as recruitment, hiring, training, performance evaluation, and disciplinary actions, including termination when necessary.
Assess staffing needs, training, and deployment. Supervise subordinate service coordinators and other Client Services personnel.Qualifications
Minimum Qualifications
Experience in front office operations within a veterinary (small animal practice) or medical setting. A strong customer service focus with the ability to address and resolve client concerns effectively.
Familiarity with automated business/accounting management systems, including resource management and revenue cycle, as well as proficiency in Microsoft Office (Word, Excel & PowerPoint).
Experience in cash handling, billing, and collections.Demonstrated management, leadership, and supervisory capabilities to effectively motivate staff, prioritize workflow, implement changes, assess job performance, and manage conflict resolution.
Skills to collaborate with clinicians to enhance client services.Organizational abilities to manage and prioritize multiple tasks and deadlines while adapting to shifting priorities.
Strong interpersonal, oral, and written communication skills to engage diplomatically and professionally with a diverse range of individuals in a dynamic environment.
Preferred QualificationsA Bachelor's degree in business management, marketing, human resources, or equivalent experience.
Experience within the veterinary sector and familiarity with veterinary medical terminology.
Key Responsibilities
60% - SUPERVISE CLIENT SERVICE OPERATIONS
40% - PERSONNEL MANAGEMENT
Position Information
Salary or Pay Range:
$67,120,500.00/year
Salary Frequency:
Monthly
Number of Positions: 1
Appointment Type:
Career
Percentage of Time: 100%
Shift Hours:
Monday - Friday, Hours to be determined.
Will be on call for a minimum of 1 week per month, which includes one full weekend and some holidays.
Special Requirements
Background Check
This position is critical and subject to a background check. Employment is contingent upon successful completion of a background investigation, including criminal history and identity checks.
Diversity, Equity, Inclusion, and Belonging
At UC Davis, we are addressing life's most pressing challenges to create a healthier and more resilient world.
We learn from every challenge we face and strive for continuous improvement.We understand that fostering an inclusive and intellectually vibrant organization requires recognizing and valuing both our individual differences and our shared goals.
The most effective solutions arise from diverse perspectives, and we welcome you to be a part of this environment.-
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