Hotel Operations Director
6 days ago
Renaissance Patriot Place, a Colwen Hotels Property, is a dynamic hospitality group that fosters innovation, collaboration, and excellence. Our mission is to deliver unforgettable guest experiences, exceeding expectations through outstanding service, quality, and amenities.
Job DescriptionWe are seeking a Hotel Operations Director to lead our front office team at Renaissance Patriot Place. As a key member of our leadership team, you will be responsible for overseeing front desk operations, managing budgets, and driving business growth.
Key Responsibilities:- Lead Front Office Team: Supervise and train front desk staff to ensure excellent guest service and adhere to hotel standards.
- Manage Budgets: Oversee front desk budgets, analyzing costs, and identifying opportunities for cost savings.
- Drive Business Growth: Develop and implement strategies to increase revenue, enhance guest experiences, and improve operational efficiency.
- Collaborate with Teams: Work closely with other departments, such as Housekeeping, Food and Beverage, and Engineering, to ensure seamless guest experiences.
- Two-year college degree or equivalent hospitality experience preferred.
- At least one year front desk supervisory experience.
- Excellent verbal and written communication skills.
- Reliable with ability to multi-task and work under pressure.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Familiar with common computer software programs.
- Must be willing to work varied hours including nights, weekends, and holidays.
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Hotel Maintenance Operations Manager
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