Hotel Operations Director

6 days ago


Foxboro, United States Colwen Hotels Full time
About the Company

Renaissance Patriot Place, a Colwen Hotels Property, is a dynamic hospitality group that fosters innovation, collaboration, and excellence. Our mission is to deliver unforgettable guest experiences, exceeding expectations through outstanding service, quality, and amenities.

Job Description

We are seeking a Hotel Operations Director to lead our front office team at Renaissance Patriot Place. As a key member of our leadership team, you will be responsible for overseeing front desk operations, managing budgets, and driving business growth.

Key Responsibilities:
  1. Lead Front Office Team: Supervise and train front desk staff to ensure excellent guest service and adhere to hotel standards.
  2. Manage Budgets: Oversee front desk budgets, analyzing costs, and identifying opportunities for cost savings.
  3. Drive Business Growth: Develop and implement strategies to increase revenue, enhance guest experiences, and improve operational efficiency.
  4. Collaborate with Teams: Work closely with other departments, such as Housekeeping, Food and Beverage, and Engineering, to ensure seamless guest experiences.
Requirements:
  • Two-year college degree or equivalent hospitality experience preferred.
  • At least one year front desk supervisory experience.
  • Excellent verbal and written communication skills.
  • Reliable with ability to multi-task and work under pressure.
  • Excellent interpersonal and customer service skills.
  • Strong supervisory and leadership skills.
  • Familiar with common computer software programs.
  • Must be willing to work varied hours including nights, weekends, and holidays.


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