Front Office Director

6 days ago


Foxboro, United States Colwen Hotels Full time

Colwen Hotels, a renowned hospitality group, is seeking a skilled and detail-oriented Front Office Manager to join their team. With 40 hotels operating across 10 states, Colwen Hotels provides exciting career advancement opportunities and a dynamic work environment.

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The ideal candidate will have a passion for delivering exceptional service experiences and developing associates. As a key member of the front office team, you will be responsible for leading the front desk and night audit teams, ensuring guest and associate satisfaction.

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Main Responsibilities:

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  • Recruit, interview, and hire associates for front office positions">
  • Maintain open collaborative relationships with direct reports and team members">
  • Comply with Federal & State Labor laws">
  • Receive and process advance registration payments">
  • Send confirmation letters or return checks when registration is denied">
  • Greet VIPs when applicable">
  • Analyze rate variance, monitor credit reports, and maintain close watch on daily house count">
  • Review daily front office work and reports generated by Night Audit">
  • Tour public rooms, investigate disturbances, and quiet agitators">
  • Participate in revenue management calls, sales calls, and owner meetings">
  • Identify areas of concern and develop strategies to improve performance">
  • Balance cost controls with exceptional customer service and associate satisfaction">
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Requirements:

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  • Two-year college degree or equivalent hospitality experience preferred">
  • At least one year of front desk supervisory experience">
  • Excellent verbal and written communication skills">
  • Reliable with ability to multi-task and work under pressure">
  • Familiar with common computer software programs">
  • Must be willing to work varied hours, including nights, weekends, and holidays">
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What We Offer:

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  • Medical insurance with company-funded HRA">
  • Dental insurance">
  • Vision insurance">
  • Flexible spending accounts">
  • Paid time off programs">
  • Employee assistance program">
  • 401(k) plan with employer match">
  • Hotel discount travel program for associates and family">
  • Exclusive associate discounts - travel, entertainment, and retail">
  • Training and development programs">
  • Career advancement opportunities">
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Colwen Hotels is an equal opportunity employer.



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