Lead Housekeeper

3 days ago

Foxboro, United States Colwen Hotels Full time
Hilton Garden Inn Patriot Place, a Colwen Hotels Property, is seeking a highly motivated and friendly Lead Housekeeper with an eye for detail to join our team In this role you will be responsible for performing a variety of cleaning activities in accordance with company and brand standards.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:
  • Receive list of assigned rooms from manager and prioritize rooms
  • Clean, stock and maintain assigned guest rooms according to Colwen and brand standards of cleanliness
  • Respond promptly to requests from guests and other departments
  • Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned floor/rooms
  • Ensure privacy of guests at all times
  • Knock and announce self before entering assigned guest rooms; return at a later time if room is occupied
  • Check amenities and supplies in rooms, restock according to standards
  • Neatly make beds and stock bath linens according to standard
  • Clean and disinfect bathrooms, kitchen, and/or coffee stations
  • Remove all trash, dirty linens, towels and room service items from rooms
  • Check that all appliances are in the room and in clean working order
  • Straighten desk area and furniture
  • Dust, polish furniture and remove marks /stains from walls and furnishing
  • Vacuum carpets and clean floors
  • Notify maintenance department of needed maintenance or repairs
  • Ensure room meets hotel standards with final walk around
  • Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels
  • Take found items to designated lost and found area
  • Perform other duties as requested
  • Tour and inspect rooms and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.
  • Provide support to the Executive Housekeeper and hotel leadership.
  • Identify vacant rooms to be cleaned first on boards.
  • Check vacant ready rooms to verify actual status.
  • Record performance check as guests check out throughout day.
  • Check rooms for arriving VIP's.
  • Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.
  • Report unserviceable rooms to General Manager/Executive Housekeeper.
  • Assist housekeeping associates in duties as needed.
  • Assist with cleaning of public spaces as needed.
Requirements:
  • Prior experience as a cleaner or housekeeper, hotel experience preferred
  • Detail-oriented and thorough
  • Remain discreet and respect privacy of guests, work with the highest level of integrity
  • Perform consistent work to the highest standard
  • Ability to work quickly without compromising quality
  • Ability to work with little supervision and maintain a high level of performance
  • Ability to interact with guests in a pleasant and friendly way
  • Excellent prioritization and time management skills
  • Willingness to work rotational 7-day work cycle; including weekends and holidays
We've got you covered: Benefits & Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • Housekeeping Team Member

    2 weeks ago

    Foxboro, United States Residence Inn Foxborough Full time

    Compensation: $25,000 - $35,000 per yearAbout UsHighgate is a leading hospitality management company with a portfolio of global properties. Our team is committed to delivering exceptional guest experiences and maintaining the highest standards of cleanliness and service.Job DescriptionThe Guest Room Attendant is responsible for ensuring the cleanliness and...

  • Room Attendant

    7 months ago

    Foxboro, United States Residence Inn Foxborough Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Operations Director

    1 week ago

    Foxboro, United States Colwen Hotels Full time

    About the CompanyRenaissance Patriot Place, a Colwen Hotels Property, is a dynamic hospitality group that fosters innovation, collaboration, and excellence. Our mission is to deliver unforgettable guest experiences, exceeding expectations through outstanding service, quality, and amenities.Job DescriptionWe are seeking a Hotel Operations Director to lead our...