Hospitality Operations Director

6 days ago


Foxboro, United States Colwen Hotels Full time
In this dynamic and fast-paced environment, you will have the opportunity to utilize your leadership skills to drive business growth and improve guest satisfaction. As a Front Office Manager Lead, you will be responsible for analyzing rate variance, monitoring credit reports, and maintaining daily house counts. You will also participate in budgeting and forecasting to maximize hotel revenue and profits, and perform technical and administrative duties such as Profit and Loss Statements, Analysis, Yield Management, Capital Planning, and Payroll. Additionally, you will review financial reports to analyze budget, revenue, and profitability targets, and participate in revenue management calls, sales calls, and owner meetings.

To succeed in this role, you must have a strong understanding of hospitality operations and be able to communicate effectively with various stakeholders, including guests, associates, and owners. A two-year college degree or equivalent hospitality experience, as well as one year of front desk supervisory experience, are preferred. Excellent verbal and written communication skills, reliability, and the ability to multi-task under pressure are essential. Familiarity with common computer software programs and a willingness to work varied hours, including nights, weekends, and holidays, are also required.

We offer a competitive salary of $65,000 per year, plus benefits including medical insurance with a company-funded HRA, dental insurance, vision insurance, flexible spending accounts, supplemental insurance offerings, paid time off programs, and an employee assistance program. We also provide a 401(k) plan with employer match, hotel discount travel program, associate discounts, training and development programs, and career advancement opportunities.

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