Customer Engagement Specialist

1 week ago


Grand Rapids, Michigan, United States Trane Technologies Full time

Position Overview:
Trane Technologies is seeking a dedicated Account Development Associate to enhance our team at the Residential Parts & Supply Store. In this role, you will play a vital part in assisting clients with their parts and equipment inquiries, delivering effective solutions, processing orders, and responding to customer questions.

Employee Benefits:

  • Comprehensive health insurance and wellness initiatives available from the first day of employment
  • Support for fertility treatments and adoption/surrogacy processes
  • 401K plan with matching contributions up to 6%, plus an additional 2% core contribution
  • Generous paid time off policy, including provisions for volunteer work and parental leave
  • Opportunities for professional development, including tuition assistance and support for student loan repayment

Work Environment:
This position is remote, allowing flexibility while operating within the Eastern Standard Time zone.

Key Responsibilities:

  • Interact with customers to ascertain their needs and provide tailored solutions
  • Stay informed about product offerings and promotional activities
  • Accurately process quotes and manage order fulfillment

Required Qualifications:

  • High School Diploma or equivalent is mandatory
  • A minimum of 2 years of experience in a customer-centric role
  • Background in inside sales or retail, particularly with HVAC products, is preferred
  • Proven ability to establish and nurture customer relationships

Compensation:
Starting pay is $25 per hour, with additional incentives based on experience.

About Trane Technologies:
Trane Technologies is dedicated to offering competitive salaries and comprehensive benefits. We pride ourselves on being an equal opportunity employer.



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