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Customer Engagement Specialist

2 months ago

Grand Rapids, Michigan, United States Independent Bank Corporation Full time
Position Overview

Embrace Independence and Professional Growth

Are you a skilled customer service expert ready to elevate your career? We are seeking dedicated individuals to join our team.

At Independent Bank Corporation, we foster an environment that values professional development and celebrates the unique contributions of each team member. Our commitment to diversity in thought, experience, and background enables us to deliver exceptional solutions tailored to our clients' needs.

Role Responsibilities:

As a Hub Banker, you will assist customers in enhancing their financial well-being by utilizing your knowledge of our comprehensive range of products and services, including our advanced digital solutions. You will be instrumental in resolving issues and serving as the primary contact for many of our clients.

Work Arrangement:

This position offers a hybrid work model, allowing you to spend three days in the office and two days working remotely after completing your training.

The work schedule is flexible, with hours typically ranging from Monday to Friday, 8 AM to 8 PM, including rotating Saturday shifts.

Benefits of the Role:

  • Attractive compensation package with performance-based incentives.
  • Flexible hybrid working conditions.
  • Generous paid time off policy.
  • Collaborative and driven team environment.
  • Opportunities for professional exposure across various banking sectors.
  • Engagement in community service initiatives.

Key Responsibilities:

  • Handle incoming calls in a dynamic setting.
  • Assist clients with inquiries regarding their accounts.
  • Support customers facing overdraft situations.
  • Draft correspondence and ensure follow-up on customer communications.
  • Provide assistance in online banking, mobile banking, and bill payment services.
  • Facilitate the opening of new accounts online.
  • Process stop payments, card disputes, and fax requests.
  • Offer clerical support for report preparation and account monitoring.
  • Escalate issues as necessary.
  • Manage multiple tasks and priorities effectively.
  • Perform additional responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent required; Associate's degree in a relevant field preferred.
  • Proficient in Microsoft Office and comfortable with new technologies.
  • Experience in a branch or customer service setting is essential.
  • Strong verbal and written communication skills.
  • Willingness to work flexible hours, including late shifts and 1-2 Saturdays each month.

Embrace Your Independence and Make an Impact