Help Desk Support Specialist
5 days ago
We are seeking a skilled Help Desk Support professional to join our client's team in Cornelius, North Carolina. This role will be part of the Telecommunications Wire-Line Support Desk team, supporting tickets for phone service, data networks, DSL, network connectivity, hardware, voice network, phone lines, and internet phone service for remote troubleshooting and dispatch solutions.
Key Responsibilities:- Provide technical support for telecom-related issues, including router and switch configuration and testing, network WAN troubleshooting and monitoring.
- Communicate effectively with remote technicians for trouble resolution and translate technical issues into non-technical terms.
- Manage multiple tasks simultaneously, prioritize without significant management intervention, and manage tickets with an understanding of ticket flow.
- 2-5+ years of Telecom Help Desk Support experience with an understanding of Telecom terminology and knowledge of products in general on the market.
- Excellent communication skills and strong, complex problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
This is a full-time position, Monday through Friday, 8-5 PM, with an on-call rotation every 3 weeks. Our client is unable to provide sponsorship at this time.
If you are interested in this opportunity, please submit your resume for consideration. Our mission at Inceed is to help every person find and secure what's better for them. We are an equal opportunity employer and prohibit discrimination and harassment of any type.
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Help Desk Support Specialist
1 week ago
Cornelius, Oregon, United States Inceed Full timeHelp Desk Support OpportunityWe are seeking a skilled Help Desk Support professional to join our client's team in Cornelius, North Carolina. This role will be part of the Telecommunications Wire-Line Support Desk team, supporting tickets for phone service, data networks, DSL, network connectivity, hardware, voice network, phone lines, and internet phone...
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IT Support Specialist
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Field Support Specialist
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Field Support Specialist
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Developmental Specialist Residential
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Developmental Specialist Residential
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Developmental Specialist Residential
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