Tax Office Manager
1 week ago
We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional client experiences.
Key Responsibilities- Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders and District General Managers.
- Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
- Assist in recruiting and interviewing candidates for tax office associate positions.
- Conduct timely performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
- Lead daily team meetings and communicate essential information to tax office associates.
- Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
- Travel between offices as required.
- May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
- People management experience, with a proven track record of growing and developing associates.
- Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
- Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
- Computer proficiency with the ability to use MS Office.
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
At H&R Block, we believe in investing in our people and providing a supportive and inclusive work environment. Our benefits package includes:
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply for this exciting opportunity.
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