Service Desk Associate

6 days ago


Delray Beach, Florida, United States Planet Fitness Full time
Job Title: Service Desk Associate

At Planet Fitness, we're committed to creating a welcoming and inclusive environment for our members and staff. As a Service Desk Associate, you'll play a vital role in ensuring our facilities are clean, organized, and running smoothly.

Key Responsibilities:
  • Provide exceptional customer service to members and guests
  • Monitor club access and maintain accurate records
  • Answer phone calls and respond to member inquiries
  • Sell memberships and process transactions
  • Operate Point-of-Sale system and collect balances on past due accounts
  • Perform daily cleaning and maintenance tasks
  • Assist with scheduling appointments and fitness training sessions
  • Complete Club Walk-Around checklists and maintain a clean and safe environment
Requirements:
  • High school diploma or equivalent
  • Previous customer service and sales experience preferred
  • Basic computer literacy and ability to learn new systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for growth and professional development
  • A positive and inclusive work environment
  • Free employee Black Card membership

We're an equal opportunity employer and celebrate diversity and equity in our workplace. If you're passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.



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