Dispute Resolution Specialist

2 weeks ago


Palm Beach Gardens, Florida, United States TBC Corporation Full time

About the Role

TBC Corporation is seeking a highly skilled Dispute Resolution Analyst to join our Corporate Services team. As a key member of our team, you will be responsible for resolving customer-initiated invoice disputes in a timely and professional manner.

Key Responsibilities

  • Develop and standardize written policies and electronic reporting for customer-initiated invoice disputes
  • Coordinate resolution with external customers and internal departments, including Credit, Sales, Customer Service, and Transportation
  • Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoices
  • Perform research in SAP to identify issues with customer billings and create queries to obtain detailed information for solving discrepancies
  • Initiate process improvements and quality reviews to simplify and improve productivity
  • Negotiate proper documentation to facilitate timely payments
  • Resolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR accounts
  • Assist in the review and release of credit holds when necessary
  • Support TBC's Code of Business Conduct
  • Other duties as assigned

Requirements

  • High school diploma or equivalent, college degree or some college preferred
  • A minimum 5 years' experience in Credit and Collections (B2B)
  • A minimum of 3 to 5 years of SAP experience is required
  • Intermediate to Advanced Proficiency in MS Excel is required
  • Proficient in the reconciliation of Accounts Receivable accounts
  • Excellent written and verbal communication skills
  • Ability to manage relationships both internally and externally
  • Strong problem-solving and customer service skills
  • Able to work in a fast-paced environment
  • Bilingual language skills in Spanish/English are a plus

What We Offer

  • Competitive compensation and bonus
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental, and vision
  • Company-paid short-term disability and employer-subsidized long-term disability
  • Company-paid life insurance
  • Discounted tire services

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.



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