Dispute Resolution Specialist
2 weeks ago
About the Role
TBC Corporation is seeking a highly skilled Dispute Resolution Analyst to join our Corporate Services team. As a key member of our team, you will be responsible for resolving customer-initiated invoice disputes in a timely and professional manner.
Key Responsibilities
- Develop and standardize written policies and electronic reporting for customer-initiated invoice disputes
- Coordinate resolution with external customers and internal departments, including Credit, Sales, Customer Service, and Transportation
- Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoices
- Perform research in SAP to identify issues with customer billings and create queries to obtain detailed information for solving discrepancies
- Initiate process improvements and quality reviews to simplify and improve productivity
- Negotiate proper documentation to facilitate timely payments
- Resolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR accounts
- Assist in the review and release of credit holds when necessary
- Support TBC's Code of Business Conduct
- Other duties as assigned
Requirements
- High school diploma or equivalent, college degree or some college preferred
- A minimum 5 years' experience in Credit and Collections (B2B)
- A minimum of 3 to 5 years of SAP experience is required
- Intermediate to Advanced Proficiency in MS Excel is required
- Proficient in the reconciliation of Accounts Receivable accounts
- Excellent written and verbal communication skills
- Ability to manage relationships both internally and externally
- Strong problem-solving and customer service skills
- Able to work in a fast-paced environment
- Bilingual language skills in Spanish/English are a plus
What We Offer
- Competitive compensation and bonus
- Tuition reimbursement
- 401k plan with a company match. Immediate 100% vesting
- Comprehensive benefits including medical, dental, and vision
- Company-paid short-term disability and employer-subsidized long-term disability
- Company-paid life insurance
- Discounted tire services
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
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