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Fraud Investigation Specialist

2 months ago

West Palm Beach, Florida, United States My Bambu Full time
Job Summary

We are seeking a highly skilled Fraud Investigation Specialist to join our team at MyBambu. As a key member of our Compliance Department, you will be responsible for investigating and analyzing reported cases of unauthorized transactions, ensuring compliance with Regulation E, Visa, and NACHA guidelines.

Key Responsibilities
  • Investigate and Analyze Disputed Transactions: Review transaction records, account activity, and other relevant information to identify potentially fraudulent activity.
  • Collaborate with Internal and External Stakeholders: Work with other departments, law enforcement, and external entities to gather additional information and resolve disputes.
  • Ensure Regulatory Compliance: Stay up-to-date on changes to Regulation E, Visa, and NACHA guidelines, and ensure that all investigations and actions taken are in compliance.
  • Manage and Document Fraud Cases: Maintain detailed records of investigations and actions taken, and provide training and educational materials to internal staff and customers on fraud prevention best practices and security measures.
  • Prepare and Submit Reports: Provide regular reports to management detailing fraud trends, patterns, and the effectiveness of implemented controls.
Requirements
  • Professional Experience: Two or more years of professional experience in Financial Claims Department and Financial Crimes.
  • Regulatory Knowledge: Substantive knowledge of Regulation E Policy, Visa Rules, Risk Management, Chargeback Rights, and NACHA criteria.
  • Software Proficiency: Competent in using the Microsoft Office Suite, including Word, Excel, and PowerPoint.
What We Offer
  • Competitive Salary: Starting at $50,000 per year, salary negotiable based on experience and qualifications.
  • Excellent Benefits: Excellent medical coverage, 15 days of paid time off, and 7 days of paid holidays.