Technical Writer Specialist
6 days ago
- Key Responsibilities
- Create comprehensive technical documentation, including user guides, API documentation, release notes, and FAQs for the product development team at HumCap, Inc.
- Collaborate with software developers, product managers, and other stakeholders to understand documentation requirements and gather information.
- Convert complex technical information into easily understandable text and visual aids for diverse audiences, including end-users and developers.
- Documentation Tasks
- Develop client-specific implementation documentation.
- Update user guides for the company's technical product portal.
- Prepare presentation materials for the technical product portal and provider portal.
- Create training materials for customers on filling out various forms.
- Develop presentation materials for forms completion.
- Document new customer enrollment and provider management processes.
- Prepare presentation materials for customer and internal representative use.
- Document troubleshooting procedures for the ticketing system.
- Prepare presentation materials for the ticketing system.
- Requirements
- 3+ years of experience in technical writing.
- Excellent writing, editing, and proofreading skills.
- Strong understanding of software development processes and terminology.
- Professional presentation design background in Microsoft Office.
- Strong research skills and the ability to quickly grasp complex technical concepts.
- Excellent attention to detail and commitment to producing high-quality work.
- Able to simplify complex processes.
- A background in healthcare, preferably in insurance claim processing, is preferred.
- Ability to anticipate general Q&As and incorporate them into training materials.
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