Technical Writer Specialist

6 days ago


Plano, Texas, United States HumCap, Inc. Full time
  • Key Responsibilities
  • Create comprehensive technical documentation, including user guides, API documentation, release notes, and FAQs for the product development team at HumCap, Inc.
  • Collaborate with software developers, product managers, and other stakeholders to understand documentation requirements and gather information.
  • Convert complex technical information into easily understandable text and visual aids for diverse audiences, including end-users and developers.
  • Documentation Tasks
  • Develop client-specific implementation documentation.
  • Update user guides for the company's technical product portal.
  • Prepare presentation materials for the technical product portal and provider portal.
  • Create training materials for customers on filling out various forms.
  • Develop presentation materials for forms completion.
  • Document new customer enrollment and provider management processes.
  • Prepare presentation materials for customer and internal representative use.
  • Document troubleshooting procedures for the ticketing system.
  • Prepare presentation materials for the ticketing system.
  • Requirements
  • 3+ years of experience in technical writing.
  • Excellent writing, editing, and proofreading skills.
  • Strong understanding of software development processes and terminology.
  • Professional presentation design background in Microsoft Office.
  • Strong research skills and the ability to quickly grasp complex technical concepts.
  • Excellent attention to detail and commitment to producing high-quality work.
  • Able to simplify complex processes.
  • A background in healthcare, preferably in insurance claim processing, is preferred.
  • Ability to anticipate general Q&As and incorporate them into training materials.

  • Technical Writer

    4 weeks ago


    Plano, Texas, United States Opex Full time

    OPEX Corporation is seeking a Technical Writer to create high-quality documentation for our products.The ideal candidate will have a strong understanding of technical writing principles and be able to create clear, concise documentation that meets the needs of our customers.Responsibilities:Create content in MadCap FlareAssist with moving content from Adobe...


  • Plano, Texas, United States Ursus, Inc. Full time

    Job Title: Technical Content SpecialistLocation: Plano, TXDuration: 4-6 week contract to hireRate Range: $50-60/HourUrsus, Inc. is seeking a Technical Content Specialist to develop and maintain customer portals built on Docusaurus.As a Technical Content Specialist, you will play a crucial role in crafting user-centric documentation, supporting both internal...


  • Plano, Texas, United States Repeat Consultants Full time

    Job OverviewWe are seeking a highly skilled Technical Writer to join our Wireless Network Team at Repeat Consultants. The successful candidate will be responsible for developing, editing, and maintaining professional documentation for internal and external customers.Key ResponsibilitiesReview and edit existing engineering documents, working closely with...


  • Plano, Texas, United States XperiencOps Inc Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated Technical Support Specialist to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.Key Responsibilities:Provide timely and professional technical support to Fortune 500 customers through various...


  • Plano, Texas, United States Mitchell Martin Inc. Full time

    **Axiom Technical Specialist Position**We are seeking a skilled Axiom Technical Specialist to join our team at Mitchell Martin Inc.The ideal candidate will have hands-on experience with Axiom development, delivering high-quality code that meets technical specifications. Key responsibilities include:Developing and reviewing PL/SQL code to support data...


  • Plano, Texas, United States Diverse Lynx Full time

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Diverse Lynx LLC. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our clients, with a focus on Unix and Swift integration experience.**Key Responsibilities**Provide expert-level technical support for Unix...


  • Plano, Texas, United States Staffmark Group Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Staffmark Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.Key Responsibilities* Answer incoming calls and respond to emails/chats from...


  • Plano, Texas, United States Syntricate Technologies Full time

    Job OverviewData Center Technical SpecialistAbout Syntricate TechnologiesSyntricate Technologies Inc. is a leading provider of IT Services & Solutions, including IT, Non-IT, and Medical Staffing services. We are committed to delivering high-quality solutions that meet our clients' needs and drive business success.Job Title and SalaryThe successful candidate...

  • Technical Specialist

    4 weeks ago


    Plano, Texas, United States Pinkerton Full time

    Job Summary:The Technical Specialist will be responsible for managing technical programs and products through customer service, staff training, and web development. This position will have a hybrid work schedule (remote/client locations).Key Responsibilities:Represent Pinkerton's core values of integrity, vigilance, and excellence.Serve as technical support...


  • Plano, Texas, United States Staffmark Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Staffmark Workforce Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the consumer electronics industry.Key ResponsibilitiesAnswer incoming calls and respond to...


  • Plano, Texas, United States Repeat Consultants Full time

    Job Title: Technical Support SpecialistAt Repeat Consultants, we are seeking a highly skilled Technical Support Specialist to join our Network Maintenance Team.Key Responsibilities:Proactively perform data audits, software and firmware audits, and health checks of servers and sites as needed.Support trials for new features or technology before market-wide...


  • Plano, Texas, United States Diverse Lynx Full time

    Job Title:Technical Support SpecialistLocation:Plano, TXDuration:FulltimeSkill:Swift | Unix | Shell ScriptJob Details:As a Technical Support Specialist, you will be responsible for providing level 3 support for Java and .Net applications. You will also be working with Unix command and Shell scripting, as well as SQL and PLSQL. Additionally, you will have...


  • Plano, Texas, United States Repeat Consultants Full time

    Job DescriptionJob Title: Senior Technical Content SpecialistLocation: Plano, TX 75023Job Type: 12+ Month ContractAs a Senior Technical Content Specialist for Repeat Consultants, you will be responsible for creating high-quality technical documentation for a wireless network engineering team.Responsibilities:1. Collaborate with engineers to develop and...


  • Plano, Texas, United States Maxor Full time

    Job DescriptionMaxor is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level business application, computer software, and hardware support across CarePoint business operations.You will work closely with business units and pharmacies to troubleshoot and...


  • Plano, Texas, United States Syntricate Technologies Full time

    Job SummaryAs a Technical Systems Specialist at Syntricate Technologies, you will be responsible for the installation, configuration, and troubleshooting of IBM MQ and related middleware. This role requires ensuring high availability and reliability of the MQ services, providing technical support and input into the design of MQ-related projects, and...


  • Plano, Texas, United States ABCorp Full time

    Job SummaryABCorp is seeking a skilled Technical Support Specialist to provide quality service and support to our customers. The ideal candidate will have a minimum of one year of technical experience in a customer service environment with problem resolution and technical background.Key ResponsibilitiesUtilize a help desk ticket system by logging, updating...


  • Plano, Texas, United States Ericsson Full time

    Technical Sales Support SpecialistAt Ericsson, we're looking for a skilled Technical Sales Support Specialist to join our team. As a Technical Sales Support Specialist, you will be responsible for conducting desktop research using market data, account data, and Ericsson position to identify potential prospects and opportunities for OSS/BSS tools and...


  • Plano, Texas, United States FinThrive Full time

    About the RoleThe Technical Support Specialist plays a vital role in delivering exceptional customer service by resolving technical support tickets for FinThrive's revenue cycle products. This role requires a strong focus on quality and service level agreement (SLA) achievement, ensuring timely action on all technical support requests.Key...


  • Plano, Texas, United States Fortune 500 Companies Full time

    Job DescriptionWe are seeking an experienced IT LIMS Technical Specialist to join our team.Key ResponsibilitiesConfigure, design, develop, and test Labvantage System configurationAnalyze and document requirements and specifications for LIMS softwareSupport and maintain LIMS software for laboratoriesWork with stakeholders to gather requirements and ensure...


  • Plano, Texas, United States OpenGov Full time

    Job Summary:The OpenGov Support Center is a team of Subject Matter Experts (SMEs) providing software support to our customers. Each team member is a specialist in a specific OpenGov product, requiring extensive knowledge of its modules and workflow concepts.The Technical Support Specialist provides omni-channel support to our customers via Phone, Chat, Web,...