Executive Director of Operations

3 weeks ago


Bloomington, Indiana, United States Crumbl Cookies Full time
About Crumbl Cookies

Crumbl Cookies is a rapidly growing cookie company in America, offering a unique opportunity to join a dynamic team. As a General Manager, you will play a critical role in the success of our stores, driving business growth and excellence in customer service.

Key Responsibilities
  • Store Operations: Oversee daily business operations, ensuring seamless execution of tasks and activities.
  • Leadership and Development: Train and mentor shift leads, assistant managers, and team members to achieve high performance and growth.
  • Financial Management: Create and manage budgets, analyze financial data, and identify opportunities for improvement.
  • Customer Service: Foster an exceptional customer experience, ensuring high satisfaction ratings and loyalty.
  • Marketing and Sales: Develop and implement growth strategies, including outside sales and marketing initiatives.
Requirements
  • Experience: Minimum 1 year management experience in retail, food service, or related fields.
  • Skills: Excellent communication, leadership, coaching, and conflict resolution skills.
  • Education: High school diploma or equivalent required.
Preferred Skills
  • Management Experience: Experience in restaurant or food service management.
  • Certifications: Food Manager Certification.
  • Knowledge: Knowledge of Sysco Foods ordering process.
Benefits
  • Sundays Off: Enjoy a well-deserved break on Sundays.
  • Paid Time Off: Take time off when needed.
  • Health and Dental: Enjoy comprehensive health and dental benefits.
  • Quarterly Bonus: Receive a quarterly bonus for outstanding performance.
About Us

Crumbl Cookies was co-founded by Jason McGowan and Sawyer Hemsley, two cousins with a passion for baking. They created the world's best chocolate chip cookie through trial and error, and their journey has been marked by innovation and excellence.


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