Client Services Coordinator

4 weeks ago

Tampa FL USA, United States FirstLight Home Care Full time
Job Title: Client Services Coordinator

We are seeking a highly skilled and experienced Client Services Coordinator to join our team at FirstLight Home Care. As a Client Services Coordinator, you will play a critical role in ensuring the smooth operation of our client care services.

Job Summary:

The Client Services Coordinator will be responsible for overseeing the client/caregiver scheduling process and associated coordination. This includes verifying daily visits data, finalizing visits in the ClearCare online program, and completing in-take on prospects/new client in-bound calls.

Key Responsibilities:
  • Understand and adhere to established FirstLight Home Care policies and procedures
  • Use ClearCare system to schedule client care service visits according to care plans and caregiver availability
  • Maintain proper staffing levels to ensure coverage for all clients while assisting office team with caregiver recruiting outreach and support on-site orientation
  • Verify daily visits data for client schedules and finalize visits in ClearCare online program
  • Complete in-take on prospects/new client in-bound calls, coordinates services with FirstLight provider partners, clients, and caregivers
  • Discern client services required as outlined in agreements, urgent requests, and swift changes
  • Maintain caregiver and client files/database to include employee assessments, dates and reminders of caregiver certification, client admission, appointments, and discharge
  • Perform general office duties including correspondence, files, mailings, back up PPE Kits, etc.
  • Rotating weekly On-call (shared with office Team) after hours and weekends to manage emergencies, scheduling issues and client referrals/intakes etc.
  • Partner with Administrator on counseling, quality care improvements, caregiver orientation
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures
Requirements:
  • MUST have - 2 years minimum experience as Client Care Service Coordination/Scheduling
  • Problem solving skills
  • Independent working skills
  • Good communication, written & verbally
  • Must possess sound judgment and critical thinking skills, ability to self-initiate
  • Team and customer service oriented
  • Must be able to manage multiple details, tasks, and decision-making abilities in a fast-paced environment
  • Adhere to all HIPAA privacy regulations
  • MUST BE computer efficient including but not limited to MS Office, MS Excel
  • Spanish-English written and spoken preferred but not required.
What We Offer:

FirstLight Home Care offers a competitive salary, paid vacation, sick time, ongoing training & career development, and more. We are a family-owned franchise with a strong commitment to our employees and clients.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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