Flex On-Road Operations Manager

14 hours ago


Columbus, Nebraska, United States UPS Full time
Unlock Your Potential at UPS

Are you a motivated and detail-oriented individual looking to take your career to the next level? Do you have a passion for logistics and customer service? We're seeking a talented On-Road Supervisor to join our team at UPS.

Job Summary

This role is responsible for completing general administrative tasks, including performance reviews, accident reports, and service failures. You will utilize technology to identify opportunities for performance improvement and risk mitigation, and communicate with customers to respond to service concerns and build relationships. Your attention to detail and ability to work flexible shift hours will be essential in ensuring the success of our operations.

Key Responsibilities:
  • Complete administrative tasks in a timely and accurate manner to facilitate the execution of the dispatch plan.
  • Monitor workgroup performance against business goals using the Balanced Scorecard and Quality Improvement Process.
  • Communicate with customers to respond to service concerns and build relationships.
  • Identify business opportunities and forward information to the proper department for follow-up.
  • Encourage service providers to identify and forward volume development opportunities to management.
Requirements:
  • Ability to work flexible shift hours, up to 5 days a week.
  • Small Package Operations Knowledge - Preferred.
Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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