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Restaurant Team Lead

2 months ago

Columbus, Nebraska, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled Restaurant Team Lead to join our team at Caesars Entertainment. As a key member of our restaurant operations, you will be responsible for ensuring exceptional customer service and maintaining high standards of quality and cleanliness.

Key Responsibilities
  • Leadership and Team Management
    • Collaborate with senior leadership to monitor restaurant standards and operational guidelines to ensure consistent high-quality service standards are maintained.
    • Assist leadership with accountability for front-of-house team members, ensuring they meet or exceed performance expectations.
  • Customer Service and Resolution
    • Resolve guest concerns and direct customer disputes in a professional and courteous manner.
    • Assist with difficult customer interactions, ensuring a positive experience for all guests.
  • Operational Excellence
    • Assist leadership with work schedules, planning, assigning, and directing work to meet business demands and ensure optimal operations.
    • Partner with the culinary team to ensure coordinated workflow and quality of food offerings.
  • Sanitation and Compliance
    • Ensure all areas of the restaurant are clean and meet established health and safety standards.
    • Accountable for meeting or exceeding all state and company sanitation requirements (ServSafe).
  • Confidentiality and Professionalism
    • Maintain confidentiality of sensitive information and present oneself in a polished, professional manner.
    • Encourage team members to do the same, promoting a positive and respectful work environment.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum of one year of restaurant or food service experience, with a preference for at least six months in a restaurant, hospitality, or retail environment.
  • Skills and Abilities
    • Good oral and written communication skills, including tact when dealing with difficult customers.
    • Excellent interpersonal skills and organizational ability.
    • Ability to respond calmly and make rational decisions in stressful situations.
    • Ability to hold and maintain an active state gaming license.
  • Physical Demands
    • Ability to constantly lift up to 30 pounds and frequently lift up to 60 pounds.
    • Ability to push/pull carts weighing up to 90 pounds.
    • Ability to stand, walk, bend, squat, reach, and climb stairs.