Client Relations Coordinator

2 weeks ago


Layton, Utah, United States Americansecure Full time

Customer Service Role

Position Overview:

American Secure Title Insurance Agency is a reputable Title & Escrow Agency dedicated to prioritizing customer satisfaction and fostering team collaboration. We are seeking a skilled Customer Service Specialist to enhance our operations.

Key Responsibilities:

  • Input orders from Agents and Lenders into processing systems.
  • Welcome and assist clients with a friendly demeanor.
  • Manage multiple phone lines with exceptional customer service, directing calls as necessary and taking detailed messages.
  • Utilize Microsoft Outlook for professional email communication.
  • Prepare Policy Write-Ups accurately.
  • Organize and maintain both physical and digital files.
  • Set work priorities and develop action plans to efficiently complete daily tasks.
  • Order and manage office supplies.
  • Compile lists for office supply procurement.
  • Oversee Conference/Closing room schedules and ensure readiness for meetings.
  • Conduct weekly office cleaning.
  • Take on additional responsibilities as assigned.

Qualifications:

  • Strong understanding of the significance of outstanding customer service.
  • Ability to learn and navigate governmental websites for file processing.
  • Critical thinking and problem-solving capabilities.
  • Proficient in multitasking.
  • Ability to thrive in a fast-paced environment.
  • Experience handling a multi-line phone system.
  • Excellent written and verbal communication skills.
  • Capacity to work independently while being a collaborative team member.
  • Successful completion of a background check.
  • High School Diploma or GED is required.
  • Basic knowledge of the Title Insurance Industry is preferred but not mandatory.

A successful candidate at American Secure Title is self-motivated, enjoys teamwork, and is committed to mastering customer service and job responsibilities. They value transparency with management regarding company processes and strive to enhance operational efficiencies, taking pride in both individual and team success.



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