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Client Relations Representative
2 months ago
Join Intermountain Healthcare as a vital member of our team, where you will be the first point of contact for patients at our facilities. We are seeking individuals who reflect our core values and are dedicated to fostering collaborative relationships with patients and fellow staff members to ensure exceptional service delivery.
Key Responsibilities:
- Welcome patients with professionalism, assessing their needs to ensure a superior service experience.
- Accurately update and confirm patient information, including demographics and insurance details, while assisting with necessary documentation for regulatory compliance.
- Guide patients through the process, providing information on next steps and managing expectations regarding wait times.
- Efficiently schedule appointments according to established protocols and guidelines.
- Request and process payments for services rendered, adhering to all financial procedures.
- Support the clinic's administrative functions by managing reports, addressing patient inquiries, and completing necessary paperwork.
- Collaborate with other healthcare teams to create a seamless patient experience.
- Complete required training and competency assessments.
- At least six months of experience in a customer service role involving direct interaction with clients.
- Basic proficiency in computer skills, including word processing and data entry.
- Strong interpersonal and communication skills, with a professional demeanor.
- One year of experience in customer service, particularly in a healthcare setting.
- Ability to solve problems, analyze situations, and work independently in a clinical environment.
- Excellent verbal and written communication abilities.
- Engage with others, requiring effective communication of information.
- Utilize computers and office equipment, necessitating dexterity in hands and fingers.
- Read and interpret information from computer screens and documents.
- Maintain a seated or standing position for extended periods while performing job duties.
Intermountain Healthcare is committed to the well-being of our employees, offering a comprehensive benefits package designed to promote a culture of wellness. We prioritize diversity, equity, and inclusion in our hiring practices, ensuring equal opportunity for all qualified candidates.
