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Client Relations Specialist

2 months ago

Layton, Utah, United States AlphaGraphics - Layton Full time
Job Overview

Customer Service Representative

We are seeking a motivated and skilled customer service representative to join our dynamic center. If you excel in a vibrant environment where each day presents new opportunities, AlphaGraphics - Layton may be the ideal place for you. We are a locally operated printing, marketing, and visual communications firm looking for a dedicated team player.

Key Responsibilities:

  • Serve as the main point of contact for clients
  • Support the development and nurturing of client relationships
  • Provide guidance and resources to clients throughout the purchasing journey
  • Maintain comprehensive knowledge of all products and services available
  • Understand pricing structures and manage estimates for printing, signage, and marketing materials
  • Regularly communicate with the production team and clients
  • Review client files to ensure production quality and precision
  • Respond promptly to customer inquiries
  • Advise clients on internet and print marketing solutions
  • Collaborate with clients by listening to their needs and proposing effective solutions
  • Engage with customers courteously via email, phone, and in-person interactions
  • Assist in resolving any issues that may arise for customers
  • Comprehend and operate the majority of equipment utilized in the center

Qualifications:

  • Exceptional written and verbal communication abilities
  • Strong problem-solving skills with a solutions-oriented mindset
  • Detail-oriented with excellent organizational and time management capabilities
  • Basic understanding of computer software
  • Quick learner of new software applications
  • Professional demeanor in customer service interactions
  • Highly responsive to client needs
  • Proficient in building and maintaining customer relationships
  • Adept at coordinating multiple schedules
  • 2-3 years of experience in customer service roles required
  • High School diploma or GED required; a college degree in Marketing, Communications, or Business is preferred