Customer Service Representative Part Time
2 weeks ago
As a Front Door Greeter Part Time at BJ's Wholesale Club, you will be responsible for providing exceptional customer service to our members, ensuring a safe and positive environment, and maintaining high standards of safety and security.
Key Responsibilities- Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
- Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
- Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
- Review and maintain the AP Alert Binder according to AP standards.
- Follow the BEST procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items.
- Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club.
- Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintain high standards of safety for members and team members.
- Inspect team members, members, and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Process empty water jug return vouchers to members.
- Maintain all club policies and procedures.
- Strong interpersonal skills and an attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age.
This role requires standing and moving about on hard surfaces for all the time. You will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures.
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