Customer Service Representative

4 weeks ago


Brooksville, Florida, United States U-Haul Full time
Job Summary:

U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers. Your primary responsibility will be to assist customers with U-Haul products and services, including renting equipment, answering questions, and educating customers about our products and services. You will also be responsible for inspecting and maintaining equipment, as well as using smartphone-based U-Scan technology to manage rentals and inventory.

Responsibilities:
  • Assist customers with U-Haul products and services
  • Inspect and maintain equipment
  • Use U-Scan technology to manage rentals and inventory
  • Answer customer questions and provide education on U-Haul products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Participate in ongoing continuous U-Haul education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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