Wholesale Club Customer Service Representative
3 weeks ago
We are seeking a customer-focused Wholesale Club Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional service to our members, ensuring a safe and positive environment, and upholding our company's standards.
Responsibilities- Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
- Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
- Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
- Monitor member and visitor traffic entering and exiting the club.
- Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintain high standards of safety for members and team members.
- Perform other duties as assigned, including working in other departments as needed.
- Strong interpersonal skills and an attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age.
We offer a range of benefits to support our team members, including:
- BJs pays weekly.
- Eligible for free BJ's Inner Circle and Supplemental membership(s).
- Generous time off programs to support busy lifestyles.
- Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
- Benefit plans for your changing needs.
- Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
- 401(k) plan with company match (must be at least 18 years old).
At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. The estimated salary for this position is starting from $15.25.
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