Wholesale Club Customer Service Representative

3 weeks ago


Brooksville, Florida, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a customer-focused Wholesale Club Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional service to our members, ensuring a safe and positive environment, and upholding our company's standards.

Responsibilities
  • Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
  • Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
  • Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
  • Monitor member and visitor traffic entering and exiting the club.
  • Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintain high standards of safety for members and team members.
  • Perform other duties as assigned, including working in other departments as needed.
Requirements
  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.
Benefits

We offer a range of benefits to support our team members, including:

  • BJs pays weekly.
  • Eligible for free BJ's Inner Circle and Supplemental membership(s).
  • Generous time off programs to support busy lifestyles.
  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
  • Benefit plans for your changing needs.
  • Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
  • 401(k) plan with company match (must be at least 18 years old).
Compensation

At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. The estimated salary for this position is starting from $15.25.



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