Per Diem Patient Access Representative Associate

5 hours ago


New Ulm, Minnesota, United States UnitedHealth Group Full time
Per Diem Patient Access Representative Associate

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Per Diem Patient Access Representative Associate, you'll play a vital role in supporting our mission by providing exceptional patient experience and ensuring seamless registration processes.

Key Responsibilities:
  • Greet and welcome patients in person, providing a warm and welcoming atmosphere.
  • Collect demographic and insurance information, ensuring accurate and complete data entry into electronic medical records.
  • Verify insurance eligibility and benefits information, resolving complex billing situations and explaining information to patients as needed.
  • Collect co-pays or deductibles, and respond to questions regarding financial assistance programs available.
  • Screen and approve patients for financial assistance programs, assisting with application processes and providing technical direction to employees as needed.
  • Provide exceptional customer service, responding to inbound and outbound telephone calls, and mentoring other staff as needed.
Requirements:
  • 6+ months of customer service experience.
  • Intermediate level of proficiency with Microsoft Office products.
  • Ability to work standard daytime hours, with flexibility to pick up 1st, 2nd, or 3rd shift hours as needed.
  • Must be 18 years of age or older.

We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. If you're passionate about delivering exceptional patient experience and making a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity.



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