Desktop Support Specialist

2 weeks ago


Bartlett, Illinois, United States Giovanni Rana Full time
Job Title: Desktop Support Engineer

At Giovanni Rana, we are seeking a highly skilled Desktop Support Engineer to join our IT organization. As a vital member of our team, you will play a key role in supporting our existing infrastructure, processes, and operating procedures to deliver exceptional IT services to our growing business.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to our employees, ensuring minimal downtime and maximum productivity.
  • Infrastructure Management: Manage and maintain our IT infrastructure, including hardware, software, and network systems, to ensure optimal performance and security.
  • Training and Development: Train and mentor colleagues to enhance their technical skills and contribute to the development of a cohesive and flexible operational team.
  • System Design and Implementation: Design, develop, implement, and maintain systems, policies, and procedures to support our business objectives.
  • Security and Compliance: Ensure the security of our data, network access, and backup systems, and maintain compliance with relevant regulations and standards.
  • Consultancy and Problem-Solving: Act with a consultancy mindset, identifying problematic areas and implementing strategic solutions to drive business growth.
  • Audit and Quality Assurance: Conduct regular audits to ensure the accuracy and effectiveness of our systems, policies, and procedures.
Key Skills and Experience:
  • Technical Expertise: Proven experience as a senior Information Systems Engineer with a diverse professional background, and exceptional knowledge of technical management, information analysis, and technology platform hardware and software.
  • Cloud and Hybrid Experience: Expertise in data center management and data governance, including Cloud and Hybrid approaches.
  • Network Administration: Firsthand experience with network technologies, network administration, and network installation.
  • Relationship Management: Ability to manage a diverse and globally positioned set of relationships with peers, colleagues, suppliers, and stakeholders.
  • Software Lifecycle: Deep understanding of software lifecycle and positive adoption strategies for a diverse and driven user community.

We are looking for a self-motivating individual with a positive attitude, who can operate with minimal supervision and is sensitive to the needs of our multi-cultural environment. Direct experience with Oracle, VMware, JD Edwards, Cisco hardware, Dell Hardware, Linux, Windows Domains, and Data center architecture will be an advantage during the hiring process.



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