Desktop Support Specialist

2 hours ago


Bartlett, Illinois, United States Giovanni Rana Full time
Job Title: Desktop Support Engineer

About the Role:

The Desktop Support Engineer will play a vital role in our IT organization, supporting existing infrastructure, processes, and operating procedures to deliver exceptional IT services to our growing business. This individual will work closely with our I.T. Manager to drive business growth and success.

Key Responsibilities:

  • Technology Management: Manage information technology and computer systems to ensure seamless operation and optimal performance.
  • Platform Development: Plan, organize, control, and evaluate technology platforms and data operations to drive business growth.
  • Team Collaboration: Train and mentor colleagues to contribute to a cohesive and flexible operational team.
  • System Design: Design, develop, implement, and maintain systems, policies, and procedures to ensure data security and integrity.
  • Security and Compliance: Ensure the security of data, network access, and backup systems to protect company assets.
  • Consultancy and Problem-Solving: Act with a consultancy mindset, identifying problematic areas and implementing strategic solutions to drive business success.
  • Audit and Compliance: Audit systems, policies, and procedures to ensure accuracy and effectiveness.
  • Strategic Initiatives: Propose and participate in strategic initiatives, annual budgets, and daily cost-effectiveness of personnel and technology assets.

Requirements and Qualifications:

  • Technical Expertise: Proven experience as a senior Information Systems Engineer with a diverse professional background.
  • Technical Knowledge: Exceptional knowledge of technical management, information analysis, and technology platform hardware and software.
  • Cloud and Hybrid Experience: Expertise in data center management and data governance, including Cloud and Hybrid approaches.
  • Network Administration: Firsthand experience with network technologies, network administration, and network installation.
  • Relationship Management: Ability to manage a diverse and globally positioned set of relationships with peers, colleagues, suppliers, and stakeholders.
  • Software Lifecycle: Deep understanding of software lifecycle and positive adoption strategies for a diverse and driven user community.
  • Self-Motivation: Self-motivating, operating in a positive way with minimal supervision.
  • Cultural Sensitivity: Sensitivity to the needs of our Multi-Cultural environment while driving positive change.
  • Technical Skills: Direct experience with Oracle, VMware, JD Edwards, Cisco hardware, Dell Hardware, Linux, Windows Domains, and Data Center architecture is an advantage.

About Us:

Rana is an international company present in over 60 countries, with a turnover close to $1.5 billion. Founded by Giovanni Rana in 1962, the company has been led for over 35 years by Gian Luca Rana, CEO and pioneer of the internationalization project that has led the Group to become a leader worldwide in the production and marketing of fresh food products. Rana focuses its investments in job creation and research and development, with the aim of offering consumers delicious products made of the highest-quality ingredients. The Rana Group has always made innovation its strength, both in the technological field and in communication. As a family-owned company, we are united by strong values and the aspiration of building a better future for future generations. Ethics and sustainability are the cornerstones of our sixty-two-year history, which have made our business healthy and constantly growing.

Our Values:

We are committed to providing a workplace of diversity and inclusion. We welcome all applications from a wide range of candidates and selection for roles will be based on individual merit alone. We offer a welcoming and inclusive environment and actively promote equality of opportunity for all with the right mix of talent, skills, and potential.


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