Personal Lines Support Specialist

1 week ago


Houston, Texas, United States Higginbotham Insurance Agency Full time
Personal Lines Support Role

Higginbotham Insurance Agency, a leading independent insurance and financial services firm, is seeking a motivated and customer-focused individual to fill the Personal Lines Support role in our organization.

About the Position
  • Assist clients with service requests, process policy changes, and handle billing and claims in a timely and efficient manner.
  • Identify opportunities to engage with clients and build strong, long-term relationships.
  • Embody our company culture and corporate goals, demonstrating a professional and cheerful presentation.
  • Triangulate complex requests and escalate to designated service teams or carriers as needed.
  • Maintain accurate and up-to-date client files, including policy information, correspondence, and contact details.
Requirements
  • High school diploma or equivalent.
  • Superior customer service skills, with a focus on delivering exceptional experiences.
  • Strong written and verbal communication skills, including proficiency in typing.
  • Ability to work independently, with attention to detail and effective time management.
Benefits and Advantages
  • A comprehensive employee benefits package, including a robust wellness program.
  • Employee ownership opportunities, fostering a sense of community and shared success.
  • Career progression opportunities, enabling growth and development within the company.


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