Recovery Specialist

2 weeks ago


San Francisco, California, United States OneMain Financial Full time

Recovery Collector Role

We are seeking a skilled Recovery Collector to join our team at OneMain Financial. As a Recovery Collector, you will play a critical role in negotiating arrangements for payment or settlements with customers on deficiency balances on accounts.

Key Responsibilities:

  • Negotiate with customers to resolve account deficiencies
  • Locate customers using skip tracing tools to collect on deficiency balances
  • Prepare and mail Notice of Deficiency letters to responsible parties
  • Determine account eligibility for transfer to appropriate 3rd party collection agencies
  • Prepare garnishment paperwork for applicable parties

Requirements:

  • Customer Service: 1 year
  • Collections: 2+ years
  • High School Diploma or GED required
  • Interpersonal skills promoting a team environment
  • Working knowledge of Microsoft Office Suite, including Excel and Word

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit. We are dedicated to improving the financial well-being of hardworking Americans. Our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company.

Benefits:

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days' vacation per year, plus 2 personal days)
  • Paid sick leave as determined by state or local ordinance
  • Paid holidays (7 days per year)
  • Paid volunteer time (3 days per year)

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