Recovery Specialist
2 weeks ago
OneMain Auto is seeking a skilled professional to fill the position of Recovery Collector.
Job SummaryAs a Recovery Collector, you will be responsible for negotiating payment or settlement arrangements with customers on deficiency balances on accounts. You will work with customers who are at the end of their lease to arrange for them to purchase or return the collateral.
Key Responsibilities- Negotiate payment or settlement arrangements with customers on deficiency balances on accounts.
- Work with customers who are at the end of their lease to arrange for them to purchase or return the collateral.
- Locate customers using skip tracing tools to collect on deficiency balance.
- Prepare and mail Notice of Deficiency letters to responsible parties.
- Prepare affidavits for 3rd party collectors and legal.
- Determine account eligibility for transfer to appropriate 3rd party collection agencies.
- Prepare garnishment paperwork for applicable parties; court clerk, constable, account employer(s).
- Customer Service: 1 year
- Collections: 2+ years
- High School Diploma or GED required.
- Interpersonal skills promoting a team environment.
- Six (6) months office experience or equivalent education and training.
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Exceptional customer service skills.
- Outstanding phone and negotiation skills.
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