Recovery Specialist

2 weeks ago


San Francisco, California, United States OneMain Financial Full time
Recovery Collector Job Description

OneMain Financial is seeking a skilled Recovery Collector to join our team.

Job Summary:

We are looking for a talented individual to negotiate arrangements for payment or settlements with customers on deficiency balances on accounts. As a Recovery Collector, you will work with customers who are at the end of their lease to arrange for them to purchase or return the collateral. You will also locate customers using skip tracing tools to collect on deficiency balance.

Responsibilities:

  • Places outgoing calls and takes incoming calls regarding account deficiencies.
  • Prepare and mail Notice of Deficiency letters to responsible parties.
  • Prepare affidavits for 3rd party collectors and legal.
  • Determine account eligibility for transfer to appropriate 3rd party collection agencies.
  • Prepare garnishment paperwork for applicable parties; court clerk, constable, account employer(s).

Requirements:

  • Customer Service: 1 year
  • Collections: 2+ years
  • High School Diploma or GED required.
  • Interpersonal skills promoting a team environment.
  • Six (6) months office experience or equivalent education and training.
  • Working knowledge of Microsoft Office Suite, including Excel and Word.
  • Exceptional customer service skills.
  • Outstanding phone and negotiation skills.

About OneMain Financial:

We are a leading financial services company dedicated to providing innovative solutions to our customers. We are committed to excellence and strive to make a positive impact in our communities.


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