Recovery Specialist

4 weeks ago


San Francisco, California, United States OneMain Financial Full time
Job Summary:

We are seeking a skilled Recovery Collector to join our team at OneMain Financial. As a Recovery Collector, you will play a crucial role in negotiating arrangements for payment or settlements with customers on deficiency balances on accounts. Your exceptional communication skills and ability to work with customers will be essential in this position.

Key Responsibilities:

Negotiate with customers to arrange for payment or settlements on deficiency balances

Locate customers using skip tracing tools to collect on deficiency balance

Prepare and mail Notice of Deficiency letters to responsible parties

Prepare affidavits for 3rd party collectors and legal

Determine account eligibility for transfer to appropriate 3rd party collection agencies

Prepare garnishment paperwork for applicable parties; court clerk, constable, account employer(s)

Requirements:

1 year of customer service experience

2+ years of collections experience

High School Diploma or GED required

Interpersonal skills promoting a team environment

Six (6) months office experience or equivalent education and training

Working knowledge of Microsoft Office Suite, including Excel and Word

Exceptional customer service skills

Outstanding phone and negotiation skills

About Us:

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and paid holidays. We are an Equal Employment Opportunity employer and welcome qualified applicants from diverse backgrounds.

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