Customer Service Representative

2 weeks ago


Dubuque, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative/Aide to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to ensure a positive experience for our patients and families.

Key Responsibilities
  • Provide excellent customer service to patients, families, and healthcare professionals
  • Assist with scheduling, registration, and insurance verification
  • Communicate effectively with patients and staff to gather information and resolve issues
  • Maintain accurate and confidential patient records
  • Perform basic clerical duties, including filing, phone, and record keeping
  • Work collaboratively with the healthcare team to ensure seamless patient care
Requirements
  • High school diploma or equivalent required
  • Office and computer experience preferred
  • Experience in a healthcare setting a plus
  • Basic Life Support Certification (BLS) required within 30 days of hire
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with frequent interruptions
About Trinity Health

Trinity Health is a not-for-profit, Catholic healthcare system committed to delivering exceptional care to our communities. We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all.

We offer a comprehensive benefits package, including health insurance, retirement planning, and paid time off. Our colleagues are our greatest asset, and we invest in their growth and development through ongoing education and training opportunities.

Join our team and be part of a mission-driven organization that is dedicated to serving the needs of our patients and communities.



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